Shipping policy

Shipping Policy

Thank you for shopping with MADA Artisans Crafts & Collectibles Co. Every order is prepared by our family with care. This policy explains processing times, shipping, tracking, delivery issues, and convention pickup.

Processing Times

Processing time is the time needed to prepare, create, inspect, and package your order before it is handed to the shipping carrier. Processing time does not include the carrier’s transit or delivery time.

  • Ready-to-ship items: Typically ship within 2-3 business days.
  • Made-to-order items: Typically require 5-10 business days before shipment.
  • Custom commissions: Follow the completion estimate provided with the approved project quote.

Processing estimates may be longer during holidays, high-volume periods, convention weekends, major product releases, or circumstances outside our reasonable control. Any significant expected delay will be communicated using the contact information provided with the order.

Mixed Orders

Orders containing both ready-to-ship and made-to-order products may be held until all items are complete. When practical, MADA Artisans may offer or arrange separate shipments. Additional shipping charges may apply.

Shipping Destinations

We currently ship to eligible addresses within THE UNITED STATES. 

Available destinations and shipping services will be shown at checkout.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, package size, package weight, selected service, and products included in the order.

Any promotional or free-shipping offer will be subject to the conditions stated with that promotion.

Estimated Delivery Times

Delivery estimates shown at checkout begin after the order has finished processing and has been accepted by the carrier. Carrier delivery estimates are not guaranteed arrival dates.

Weather, holidays, service disruptions, address problems, and other carrier delays may affect delivery after a package leaves our workshop.

Tracking

When tracking is available, it will be sent to the email address or contact information provided at checkout. Tracking information may take time to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. Changes cannot be guaranteed after fulfillment or label creation has begun.

If an order is returned because of an incomplete, incorrect, or undeliverable address, the customer may be responsible for additional shipping charges before the order can be sent again.

Lost, Delayed, or Missing Packages

If tracking has not updated for an unusual period or a package appears lost, please contact us so we can review the shipment and determine the appropriate next steps with the carrier.

A package marked “delivered” should first be checked around the delivery location, with household members, neighbors, building management, and the local carrier office. Please contact us promptly if it still cannot be located.

MADA Artisans will assist with available carrier inquiries or claims, but resolution may depend on the carrier’s investigation and documentation requirements.

Damaged Packages

If an order arrives damaged, contact us within [NUMBER] calendar days of delivery. Include:

  • Your order number
  • Clear photographs of the damaged item
  • Photographs of the exterior and interior packaging
  • A photograph of the shipping label

Keep the item and all original packaging until the issue has been reviewed. Disposal of the packaging may affect our ability to submit a carrier claim.

Convention Pickup

Convention pickup may occasionally be arranged in advance for eligible orders. Pickup is not confirmed until MADA Artisans approves the arrangement and provides the event details.

Orders must be fully paid and completed before pickup unless otherwise agreed in writing. Customers are responsible for collecting the order during the approved event and time window.

Shipping Delays

When we cannot ship within an originally stated timeframe, we will contact the customer with available options, which may include agreeing to a revised timeframe or canceling and refunding the unshipped merchandise as appropriate.

Contact Us

Questions about shipping may be submitted through our Contact page.