Refund policy

Return and Refund Policy

We want you to feel confident purchasing from MADA Artisans Crafts & Collectibles Co. Because our shop includes handmade goods, personalized products, trading cards, collectibles, apparel, and ready-to-ship merchandise, return eligibility depends on the type and condition of the item.

Return Request Window

Eligible return requests must be submitted within 14 calendar days after confirmed delivery.

General Return Requirements

To qualify for an approved return, an eligible item must be:

Unused, unworn, and unwashed
In the same condition in which it was received
Complete with its original packaging, tags, accessories, and documentation
Free from damage, odors, stains, alterations, or signs of use
Accompanied by proof of purchase

Items That Are Generally Not Returnable

Unless the item arrived damaged, defective, or incorrect, the following are generally final sale:

Custom, personalized, commissioned, or made-to-order products
Items created or altered according to customer-selected specifications
Opened trading-card products or other opened sealed collectibles
Individual trading cards after their condition has changed following delivery
Clearance, closeout, or explicitly marked final-sale items
Gift cards
Used, worn, washed, assembled, or altered merchandise
Items damaged through improper use, storage, handling, washing, or care
Convention or in-person purchases unless otherwise approved

Custom and Personalized Orders

Custom and personalized products are created specifically for the customer and generally cannot be returned because of a change of mind, personal preference, or minor handmade variation.

Deposits may become nonrefundable after design work begins, specialty materials are purchased, artwork is prepared, or production starts, as described in the approved custom-order terms.

If a custom item arrives damaged, defective, or materially different from the approved project details because of an error by MADA Artisans, contact us promptly so the matter can be reviewed.

Handmade Variations

Handmade products may contain slight differences in color placement, resin patterns, wood grain, painted details, stitching, alignment, texture, engraving, surface finish, or decorative-element placement.

These natural variations are not ordinarily considered defects when the item remains consistent with the product description and overall approved design.

Trading Cards and Collectibles

Raw trading-card condition is evaluated visually and does not guarantee a particular professional grading result.

Customers should review listing descriptions and photographs carefully before purchasing. A disagreement with a third-party grading result is not, by itself, evidence that the card was incorrectly described.

Sealed collectible products generally cannot be returned after opening, unwrapping, or alteration.

Apparel and Accessories

Eligible non-personalized apparel and accessories must be unworn, unwashed, unused, and returned with their original tags and packaging.

Customers are responsible for reviewing available sizing information before ordering. Customized apparel and accessories are generally final sale unless damaged, defective, or produced incorrectly.

Damaged, Defective, or Incorrect Orders

Contact us within [NUMBER] calendar days after delivery if an order arrives damaged, defective, incomplete, or substantially different from the item ordered.

Please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label when shipping damage is involved

Keep the product and all original packaging until the matter is resolved. Depending on the circumstances, available remedies may include repair, replacement, store credit, partial refund, full refund, or another reasonable resolution.

Return Shipping

For approved returns based on a change of mind or customer preference, the customer is responsible for return shipping unless otherwise agreed. Original shipping charges are not refundable except where required or when the return results from an error by MADA Artisans.

If the return results from a verified damaged, defective, or incorrect item, MADA Artisans will provide instructions regarding return shipping or another resolution.

We strongly recommend using a trackable shipping service and protective packaging. MADA Artisans is not responsible for unauthorized returns or return shipments lost or damaged in transit.

Inspection and Approval

Returned items will be inspected after arrival. We will notify you whether the return has been approved, rejected, or requires additional information.

Items returned in a condition different from when they were delivered may be denied a refund or receive a reduced refund reflecting lost value, where permitted.

Refunds

Approved refunds will be issued to the original payment method. Processing time after issuance depends on the payment provider and financial institution.

Shipping charges, rush fees, design fees, deposits, and other nonrecoverable costs may be excluded from the refund when disclosed and applicable.

Exchanges

Direct exchanges depend on product availability. When a direct exchange is unavailable, the customer may need to complete an approved return and place a separate order for the replacement item.

Order Cancellations

Cancellation requests should be submitted as quickly as possible. We cannot guarantee cancellation after fulfillment, artwork preparation, material purchasing, personalization, or production has begun.

Approved cancellations involving custom work may remain subject to earned design charges, nonrefundable deposits, purchased materials, or completed labor.

How to Request Help

To request a return or report an order problem, use our Contact page. Please include your order number and sufficient details for us to review the request.